Swan Cabinet Depot

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Terms and Conditions

Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.

Common items in a terms and conditions agreement allow you to:

Withdraw and cancel services, and make financial transactions.
Manage customer expectations, such as liability for information errors or website downtime.
Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
Disable user accounts.
Write down any other terms or conditions that protect you or your audience.

Return and Refund Policy

Regular Return

If a customer is unsatisfied with the product in any way, Swan Cabinet accepts returns under the following guidelines:

All returns will need to be authorized by Swan Cabinet before shipment. For authorization, please send an email request to claim@swancabinetdepot.com.
For all personal returns/exchanges, our warehouse inspector will check the return items and submit the return/exchange form to the office for any qualified returns/exchanges.
Swan Cabinet must receive returns within 30 days from the date of purchase.
A restocking charge (details refer to restocking fee policy) and freight charges will be incurred and are the customers’ responsibility. All items must be in original carton, unused and re-saleable condition.
The customer is responsible for setting up all return shipments.
Any returned product, which is deemed unsellable, will not receive a credit.
Returns cannot be made after the customer has modified or installed the product.
Swan Cabinet will not process any returns if the product returned is missing or incomplete/damaged from the original shipment.

Restocking Fees

**Un-opened flat-pack**

There will be a 15% handling/restocking charge for items that are returned/exchanged in the original package within 30 days.
There will be 50% handling/restocking charges for items that are returned/exchanged in the original package after 30 days.

**Opened flat-pack**

NO RETURNS ON OPENED BOX

**Assembled Cabinets**

NO RETURNS/EXCHANGES ON ASSEMBLED

**Special Items**

· All third-party products are sold as-is, and all sales are final.

Credit Memo

Customers can choose from store credit or a refund via the original payment method. The credit is contingent on the warehouse examination of the product. Please allow at least 5-7 business days processing time for any refund to your Credit Card. The customer will not receive a credit if the returned product is not in a resaleable condition.